PRIVACY POLICY

Last Updated 15th November 2023

This Privacy Policy applies to users of the Rick.ai app and the https://rick.ai website.

By using Rick’s services you give us access to personal data that we are committed to handling in a secure and confidential way. The types of data you share with us are described below.

When Rick requests or sends your data to web services you opt into, or to display data in your browser, this is done via a secure (SSL) web connection.

We use your email for customer support, and infrequently promote new products and services to you (only from Rick). You can opt out of these emails. We promise never to share this email with third parties.

By connecting your Google account, you give us access to

1. Your name and profile picture

2. Your email address

3. All Google Analytics properties linked to your account

4. All Google Cloud projects linked to your account

5. All Google Ads campaigns linked to your account

Rick pulls a range of data from your Google Analytics, Google Cloud, Google Ads account. We use this data to:

(a) Provide data exports of your website performance and advertising campaigns, accessible only via your Google account or (with explicit permission from you) to other members your invite to your Rick account

(b) Test new analytic methods and visualisations for our internal use

(c) Provide anonymised benchmarks to other customers. We promise this will never be identifiable to you or your website, and will only be used in aggregate segments of at least 10 benchmark companies – so that your performance cannot be inferred from the benchmark

Sending Personally Identifiable Information (PII) about your end users to Google Analytics, Google Cloud, Google Ads (for example, customer email addresses) is in breach of Google's terms as well as our Terms.

Rick.ai use and transfer to any other app of information received from Google APIs will adhere to Google API Services User Data Policy, including the Limited Use requirements.

Our Shopify apps pull historic and current customer orders in order to feed this information onto your chosen destinations. We only store non-personal information (order numbers, transaction amounts and product names). To request the deletion of data, please send an email to ask@rick.ai.

The UK's General Data Protection Regulation and other applicable data protection laws provide certain rights for data subjects.

You are entitled to request details of the information we hold about you and how we process it. You may also have a right in accordance with applicable data protection law to have it rectified or deleted, to restrict our processing of that information, to stop unauthorised transfers of your personal information to a third party and, in some circumstances, to have personal information relating to you transferred to another organisation.

If you object to the processing of your personal information, or if you have provided your consent to processing and you later choose to withdraw it, we will respect that choice in accordance with our legal obligations and good practices.

Your objection (or withdrawal of any previously given consent) could mean that you are not able to make use of the services and products offered by us.  Please note that even after you have chosen to withdraw your consent, we may be able to continue to process your personal information to the extent required or otherwise permitted by law, in particular, in connection with exercising and defending our legal rights or meeting our legal and regulatory obligations.

To make any request outlined above, please send an email to ask@rick.ai.